Thinking Of You – Hywel Dda University Heath Board

Hywel Dda University Health Board’s latest initiative is attempting to combat loneliness and fear that patients may feel during this challenging time. Mae menter diweddarach Bwrdd Iechyd Prifysgol Hywel Dda yn ceisio curo unigrwydd ag ofn a theimlir gan gleifion yn ystod yr amser heriol yma.

Staying in touch with family members or friends in hospital is important, especially during these unprecedented times.

Hywel Dda University Health Board’s Patient Support Team is helping to maintain the contact between patients and family in a number of ways, such as sharing messages with loved ones, gifts or virtual visiting opportunities by utilising a range of tools and software, such as Skype. The Patient Support Team can also help relatives and/or carers to arrange the drop- off and pick-up of laundry and other essential personal items. Once your message is received, it will be printed out and delivered safely to family member or friend in hospital on your behalf.

You can fill in the online form found here: The form is available in a range of languages.

You can alternatively email your message (with some photographs, if you wish) via email –

For additional information on this or the “Stop, Drop & Go” service, you can also telephone the patient support team: 0300 0200 159
(8am – 6pm Monday to Friday, 10am – 2pm Saturday & Sunday).

Alys Glover, Patient Advice and Liaison Officer for Hywel Dda University Health Board, sat down with our Chairperson, David Hurford, to talk about the scheme. You can listen to the full interview below:

Speaking to Radio BGM, Alys Glover (Officer, Patient Advice & Liaison Service) said:

“We’ve had the most amazing donation from the Health Board Charitable Funds – £200,000. That has given us the money to buy two iPads per ward, across the health board, so that you can have face-to-face virtual visits.”

“The response has been really positive, and the patients really enjoy having [the ability to keep in touch with their loved ones].”

Mandy Rayani (Director of Nursing, Quality & Patient Experience) said:

“It is more important than ever that we support patients and relatives in being able to stay in touch with each other at this time.”

“We recognise that patients gain enormous value for their well-being and recovery by being in touch with the important people in their lives, so we are very proud to be able to provide this support.”

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